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Keyword: mdex system
Posted by: Alison Maine

SafeNet AT announces the End-of-Support (EOS) and End-of-Life (EOL) dates for the MDeX System. While SafeNet AT will no longer accept orders for MDeX units, support for existing fielded units will continue through the End-of-Support date noted below.

SafeNet AT will maintain limited spares and support capability throughout the life of all contracts currently in place. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in the Milestone Dates table below.

Milestone Dates

  • End-of-Support: June 30, 2020. Technical support, security updates, and software/firmware maintenance cease. 
  • Start of Good Faith Support: July 1, 2020. Best effort support of RMAs or equipment repairs for customers with existing maintenance.
  • End-of-Life: July 1, 2021. The MDeX System product family is no longer supported.

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